No more patients forgetting their sessions. Set up automatic reminders
Reminding patients of their appointments is a job which certainly goes beyond the physiotherapist’s profession itself, but should not for that reason be underestimated or ignored.
Ongoing communication with patients is one of the best ways to build patient loyalty; offering them a useful and complete service, you will turn your practice into the point of reference for their health.
But what methods does a practice usually use to contact its patients? The voice call is by now obsolete. Even so, it is still the first choice that comes to mind, especially for professionals who have no technology for managing appointments inside their practice.
Moreover, the classic "old" phone call brings several problems with it: it requires a lot of time to contact everyone, running the risk of not getting an answer; it has been shown that in recent years a high percentage of users tend not to answer calls from unknown numbers, associating them with tedious call centres. All this means a heavier workload to keep track of which patients have been alerted and/or contacted. The rise of call centres has brought .
So which solution is best to adopt? Our suggestion is to make use of a automated system that allows you to send reminders to patients with multiple, regular deadlines, perhaps a first message 1 week before and a second message 24 hours before the appointment. This will optimise timing, especially when appointments are moved.
Managing reminders is certainly one of the advantages of using a dedicated platform rather than paper diaries or non-dedicated programs such as Google Calendar. With BeebeeBoard it is you who chooses what information to put in the message sent to the patient, by email or sms. For example you can give information about the treatment, about the practitioner, or add other general information about the practice.
