Sistema TS PIN: how to get one and how to recover it (2026)

The Sistema TS PIN is essential for sending health data to Agenzia delle Entrate. You receive it by PEC after registering, but losing it is common. Here is how to obtain it, request it again, and fix the most frequent errors.

What the Sistema TS PIN is

The PIN is a six-digit credential. It gives you access to Sistema Tessera Sanitaria, run by Agenzia delle Entrate, and you need it to submit healthcare expenses, invoices and patient data. Every registered healthcare professional receives one. It is personal and must not be shared.

Sistema TS is the only official channel for reporting health data. Doctors, dentists, psychologists and other professionals use it daily. The PIN is what makes access secure and authenticated.

How to receive the PIN after registering

The procedure is straightforward and follows set steps. After registering with Sistema TS you will receive a notification by PEC, Italy's certified email system.

• Complete your registration on sistemats.sanita.finanze.it
• Upload the required documents (driving licence, qualification, professional register entry)
• Wait for Agenzia delle Entrate to verify your application
• You will receive a PEC email with your first-access credentials
• The PEC contains a link for setting your six-digit PIN
• Sign in to the system and complete your profile
• Confirm the PIN you chose through the guided procedure

Verification can take three to five working days. If the PEC does not arrive, check your spam folder. The agency sends official communications only by certified email.

Lost your PIN? How to request it by PEC

If you have forgotten your PIN, do not worry. You can request it from Agenzia delle Entrate by certified email. The process is quick and free.

• Open your professional PEC mailbox
• Create a new certified email
• Recipient: sistemats@pec.agenziaentrate.it
• Subject: "Richiesta recupero PIN Code – [First name Last name]"
• Body: give your tax code and the registered email address
• Attach a copy of your identity document, both sides
• Send the certified email
• You will receive a reply within three working days
• The reply contains a link for resetting the PIN

Always use the professional PEC address registered with the agency, never an ordinary email. A PEC creates legally valid proof of sending and confirms the request is genuine.

Common errors: PINCODE_INCARICANTE_ENTRATE_NON_VALIDO

This error means the PIN you entered is not valid for your account. There are several specific reasons why that happens.

• Expired PIN: If you have not signed in for 90 days, the PIN is deactivated automatically
• Wrong characters: Make sure you type exactly six digits
• Upper and lower case: Sistema TS is case-sensitive
• Hidden spaces: Do not copy the PIN from a Word document or a PDF
• Unverified account: Complete the agency's verification first
• Browser cache: Clear the cache and try a different browser

Solution: Sign in, go to Settings and choose "Recupera PIN". You will go through a verification procedure using an OTP code, and receive a new PIN by email.

Error WS96: what it means and how to fix it

Error WS96 points to a connection problem between your client and the agency's servers. It is a technical error and has nothing to do with your PIN.

• Connection timeout: The servers are slow or momentarily unreachable
• Firewall blocking: Your antivirus may be blocking the connection
• Expired SSL certificates: The browser does not recognise the certificate
• Out-of-date browser: Use a recent version of Chrome, Firefox or Edge
• VPN switched on: Turn off the VPN while using Sistema TS

Quick fix: Close the browser, wait two minutes, try again. Clear the cache with Ctrl+Shift+Delete on Windows or Cmd+Shift+Delete on Mac. If it persists, contact Agenzia delle Entrate support.

PIN locked: how to get back in

After five failed sign-in attempts the PIN is locked automatically. It is a security measure protecting health data.

• The lock lasts 30 minutes
• Wait for the timeout before trying again
• Enter the correct PIN on the login screen
• If the lock persists, request a PIN recovery
• Use the "PIN Dimenticato?" link on the sign-in page
• Complete the OTP verification procedure
• Create a new PIN once verified

While it is locked you cannot reach Sistema TS. Plan important submissions with time to spare, and do not keep hammering the login: every failed attempt resets the timer.

How to protect your PIN

• Do not share it: The PIN is personal and cannot be transferred
• Do not save it in the browser: Turn off password autofill
• Do not write it on paper: Memorise it, or use a password manager
• Change it periodically: Create a new PIN every 60 to 90 days
• Use secure connections: Do not sign in from public WiFi
• Always sign out: Sign out after every session
• Be wary of SMS messages: The agency never sends PINs by ordinary SMS

Handling the PIN with BeebeeDoc

If you are tired of remembering the PIN, there is a modern answer. BeebeeDoc, the cloud practice management software, stores your Sistema TS credentials securely.

• Enter the PIN once, during onboarding
• BeebeeDoc encrypts it and protects it on certified servers
• Every submission to the agency happens automatically
• You do not have to remember the PIN for each submission
• Cuts typing errors (PINCODE_INCARICANTE_ENTRATE_NON_VALIDO)
• Submissions sync with other compatible software too
• A complete log of every transmission, for audit and traceability

With BeebeeDoc, handling healthcare expenses becomes automatic. The PIN stays protected, and you can concentrate on the patient instead of worrying about credentials.

FAQ: common questions about the Sistema TS PIN

Q: How long does the PIN take to arrive after registration?
A: Usually three to five working days. If it has not arrived within a week, contact the agency by PEC.

Q: Can several professionals share the same PIN?
A: No. Every registered professional receives their own personal PIN.

Q: What happens if I lose my organisation's PIN?
A: If you are self-employed, request a new PIN by PEC. If you are employed by an organisation, contact the administrative manager.

Q: Can the PIN be changed freely?
A: Yes, you can change it whenever you like from your account Settings. Sign in, go to Profile and choose "Modifica PIN".

Q: Does error WS96 put my data at risk?
A: No. It is purely a connection problem. Your data is safe. Try again in a few minutes.

Official support contacts

If the steps above do not solve it, contact official support:

• Agenzia delle Entrate – Sistema TS: sistemats@pec.agenziaentrate.it
• Online support form: sistemats.sanita.finanze.it/help
• Freephone: 800-910-910 (Mon-Fri, 8:30am-5:00pm)
• Support chat: Available on the official site during office hours

For integration problems with software such as BeebeeDoc, contact the software's own support. They can help specifically with the PIN and with data synchronisation.

Managing your Sistema TS PIN is fundamental to working as a healthcare professional. With this guide you are ready for every scenario: first sign-in, recovery if you lose it, and the common technical errors. Use a password manager, change the PIN regularly, and consider automated tools like BeebeeDoc to simplify the daily work.